IT Service Manager (m/f/d)

To strengthen our team, we are looking for at the earliest possible date at our location in Cologne:

Create, implement and run a companywide Service Management Model.
Responsibility for the coordination and management of internal departments and external suppliers necessary for service delivery.
Assuming responsibility for evaluating change requests and new service requirements.
Responsibility for the implementation of the continuous improvement process, to ensure service quality and customer satisfaction.
Ensure as well as carry out regular customer communication with the customers of the service.
Support and advise IT management in the course of designing new solutions for customers.
Monitor, report and drive the improvement of IT Services aligned with IT strategy goals.
Responsible for IT Service performance and business support quality.
Responsible for processing regular assessments of all IT Services and IT Service Providers (internal & external).
Cooperation with Legal & Compliance, IT Risk Management and IT Governance for all service management contracts to ensure compliance of the services.
Deliver to IT Management standardized SLA and KPI management.
Support, co-responsible and/or responsible implementation of guidelines and policies.
Support of company IT key functions like CIO, ISO, IT Governance etc..

Study of a MINT subject or comparable qualification
More than 5 years of service management experience as responsible team lead or comparable qualification
Open and service oriented mind with motivation to drive things
Excellent understanding and knowledge of delivering IT Services to business functions
Very good coordination skills and a structured way of work
Experience in different similar positions would be welcome
Experience in designing and running on premise IT Services
Experience in designing and running cloud IT Services (Azure)
Experience in requirement engineering processes and methods
Experience in ITIL working methods
Strong team player
Experienced in conflict and escalation management
Excellent communication skills in German and English language (spoken and written)

We offer you a secure job with interesting tasks in a trusting working atmosphere with nice colleagues as well as

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