Senior Business Analyst & Application Manager Insurance Core Systems (IBM i-Series & AI Integration) (m/f/d)
- MSIG Europe SE - Cologne
To strengthen our team, we are looking for support at the earliest possible date for our German branch based in Cologne:
Senior Business Analyst & Application Manager Insurance Core Systems (IBM i-Series & AI Integration) (m/f/d)
Main tasks
As Senior Business Analyst & Application Manager, you will act as the key interface between business stakeholders, external service providers, and IT teams.
You will be responsible for the stability, continuous improvement, and strategic evolution of business-critical insurance applications running on IBM i (AS/400) platforms and surrounding systems. Additionally, you will support the integration of modern AI capabilities and automation technologies into our business processes.
The role combines business analysis, application ownership, vendor management, and digital transformation responsibilities within an international insurance environment.
Application Ownership & System Management
- Own and manage a portfolio of business-critical insurance back-office applications.
- Ensure system availability, reliability, performance, and compliance.
- Coordinate application lifecycle activities, including enhancements, upgrades, and retirement planning.
- Act as the primary point of contact for business stakeholders regarding system capabilities and improvements.
- Maintain application documentation, technical specifications, and operational procedures.
Business Analysis & Process Improvement
- Gather, analyze, and document business requirements from various departments.
- Conduct workshops and stakeholder interviews to identify business needs and optimization opportunities.
- Translate business requirements into functional specifications and solution designs.
- Analyze existing processes and identify opportunities for automation, simplification, and efficiency gains.
- Support strategic initiatives and digital transformation programs.
AI & Innovation
- Identify use cases for Artificial Intelligence and intelligent automation within insurance processes.
- Support the integration of AI solutions, including Microsoft Copilot Studio, Azure AI Services, and related technologies.
- Evaluate emerging technologies and provide recommendations for business adoption.
- Collaborate with business units to improve operational efficiency through automation and AI-driven solutions.
Vendor & Service Management
- Coordinate and manage external development and support partners.
- Review solution proposals and technical designs provided by vendors.
- Monitor service quality and compliance with agreed service levels.
- Support contract-related discussions and technical evaluations.
- Ensure effective collaboration between internal and external stakeholders.
Incident & Change Management
- Coordinate resolution of complex incidents and recurring production issues.
- Perform root cause analysis and drive sustainable problem resolution.
- Support change management processes and release planning.
- Ensure business continuity through effective risk and issue management.
Data & Interface Management
- Monitor and support data integrity across connected systems.
- Analyze and coordinate interface-related issues and enhancements.
- Participate in data migration and system integration initiatives.
- Ensure appropriate controls regarding data quality and consistency.
Testing & Quality Assurance
- Define test strategies and acceptance criteria.
- Coordinate business testing activities.
- Support user acceptance testing and release validation
- Ensure implemented solutions meet business and regulatory requirements.
Compliance & Risk Management
- Ensure applications comply with internal policies and external regulatory requirements.
- Support compliance with DORA, GDPR and applicable insurance regulations.
- Contribute to audit activities and remediation initiatives.
- Identify and mitigate operational and technology risks.
Your profile - Professional experience/ personality/ languages/software
Professional Experience
- Several years of experience as Business Analyst, Application Manager, IT Coordinator or in a comparable role.
- Experience within the insurance sector is preferred; experience in other regulated industries is also valued.
- Proven track record in business process analysis and application management.
- Experience working with external vendors and international stakeholders.
- Familiarity with Agile and/or traditional project delivery methodologies.
Technical Skills
- Good understanding of enterprise applications and system integrations.
- Experience with IBM i / AS400 environments is advantageous.
- Knowledge of API-based integrations and data interfaces.
- Experience with workflow automation and modern collaboration platforms.
- Exposure to Microsoft Power Platform, Microsoft Copilot Studio, Azure AI Services, or similar AI technologies is highly desirable.
- Basic SQL and data analysis skills are beneficial.
Business Competencies
- Strong analytical and problem-solving capabilities.
- Ability to bridge business and technical stakeholders effectively.
- Excellent communication and facilitation skills.
- Strong organizational and prioritization abilities.
- Service-oriented mindset with a focus on business value creation.
Languages
- English (Business Fluent).
- German (Business Fluent).
- Additional European languages are a plus.
Why MSIG Europe?
- 0-3 months: You will get to know the organization, make initial contacts and familiarize yourself with your tasks as part of your onboarding. A buddy will be available to you regularly during this time. At this time you will also have your first meeting with the HR department so that any questions or organizational matters can be clarified.
- 4-6 months: You become more and more familiar with your role and have completed the majority of your onboarding. Your buddy will also support you during this time. The second interview with HR is due.
- 7-12 months: You have all the information and tools you need to carry out your tasks confidently and independently.
- Flexible working hours: We know that life is sometimes unpredictable, which is why we allow flexible working hours so that you can integrate your work into your everyday life in the best possible way
- Intensive onboarding: We want you to feel confident in new territory, so the entire team will take over your structured induction.
- Work-Abroad: You can also freely choose your place of work in Europe for 30 days per year.
- Hybrid working: In consultation with your manager, you can work from home. We support a good work-life balance.
- Training and development: We invest in your professional development. You will have access to regular informal learning events, training, workshops and conferences to develop your skills. Mandatory performance reviews are held so that you know how you can develop further.
- Health promotion: Your health is important to us. We offer health programs, in-house fitness courses, ergonomic workstations and the option of leasing bicycles.
- Team events: We believe in a strong team spirit. Regular company events and team events strengthen cohesion.
- Diversity and equality: We are not perfect, but we are always learning. The world around us and the way we work together is constantly changing, which is why we rely on all employees and are delighted when high numbers of participants take part in internal events
- Environmental responsibility, sustainability & social commitment: We are aware of our responsibility and have already implemented numerous measures in our day-to-day office life. Furthermore, we invite you to regular Social Days and actively support social institutions with Wo-/Manpower.
- Attractive remuneration: In addition to a competitive salary, we also offer additional benefits.
- Corporate benefits: We offer employee benefits for a variety of participating brands and cooperation partners.
- Company pension scheme: We support you with financial security in old age as soon as you have passed your probationary period.
- Company car and/ or job ticket: Depending on the position, we offer a company car and/or a discounted job ticket for local public transport.
- Creative working environment: With us, you can contribute your ideas and help shape the company. We value innovation and creativity.
You can leave out the cover letter, we look forward to receiving your complete CV.
Let's find out together if we are the #perfectmatch!
#msigeurope #joinourteam
- Soja Verina-Ristic
- Recruiting & Employer Branding Expert
