• Manage the day-to-day service and support of both existing and new clients. 

• Regularly liaise with and support brokers, providing both technical and operational assistance. 

• Demonstrate advanced reinsurance knowledge, with the ability to manage and interpret RI slips, and solid experience in facultative structures. 

• Handle coinsurance policies, acting on both a leading and following basis. 

• Issue and manage policy documentation, including wordings, certificates, endorsements, debit notes, payment bordereaux, etc., which are a core responsibility of the role. 

• Work closely with the Underwriting Team, supporting underwriters throughout the entire process, from receipt of the submission to issuance of the binding order. 

• Possess strong knowledge and experience in Global International Programs, which is a key requirement for the position. 

• Issue and manage Global International Programs fluently, including programs with local integrated policies. 

• Issue local policies and related documentation through both owned networks and fronting partners. 

• Use and manage tools focused on the instruction and coordination of Global International Programs. 

• Collaborate closely with the Finance Team to prevent inconsistencies and improve the efficiency of the cash-matching process. 

• Provide operational support to the Claims Team when required (e.g. policy numbers, risk locations, MSIG net retention). 

• Contribute to the further development and optimization of existing operational processes. 

• Proactively drive continuous operational improvements.